FAQs

Enter your address at checkout to see whether we deliver to you and what it costs. If your country isn't listed, email us — we can often arrange it.

Delivery estimates are shown at checkout for your specific address, since transit times vary by destination. Once your parcel leaves, you'll get a tracking link by email.

Shipping is calculated at checkout based on your address and cart. The full cost is shown before you pay — nothing is added afterwards.

If your order crosses a customs border, your local authority may apply import duty or handling fees. These are set by your country, not by us, and aren't included in the price you pay here.

You'll get a confirmation email when you order and a tracking link when it ships. If the tracking hasn't updated for a few days, email us and we'll chase the carrier.

Email us as soon as possible. If your order hasn't shipped yet, we'll change or cancel it. Once it's with the carrier we'll help you return it instead.

Check the tracking link first — carriers sometimes leave parcels with a neighbour or at a pickup point. If it's genuinely missing, email us with your order number and we'll open an investigation and sort you out.

Yes. Unused items in their original packaging can be returned — the full terms, including the return window, are in our Refund policy.

Email us with your order number and which items you're sending back. We'll reply with the return address and instructions. Please don't send anything back before you hear from us.

We refund to your original payment method once the return reaches us and has been checked. Your bank usually takes a few more days to show it.

Email us a photo along with your order number and we'll replace it or refund you in full. You won't pay return postage on our mistakes.

Each product page lists the models it fits. Most of our range covers Model 3 and Model Y, with some Model X parts. If your model or build year isn't listed, email us before ordering and we'll check.

Yes. Everything we sell pairs over standard Bluetooth and works with both.

Sizes are European. Each product page shows its own size guide — measure your foot in centimetres and compare against that chart rather than assuming your usual size, as fit varies between styles.

Your statutory consumer rights apply to everything we sell. If a product develops a fault rather than simply not suiting you, email us and we'll put it right.

Every method available to you is shown at checkout. All prices and charges are in euros.

Yes. Payment runs through Shopify's PCI-compliant checkout. We never see or store your card details.

No. You can check out as a guest. An account just makes reordering and tracking easier.

Email us and we'll reply within one working day, Monday to Friday. Include your order number if your question is about an existing order — it gets you an answer faster.